Product 04 · Available now
Most support messages are the same handful of questions. Andivio AI Support Chat resolves those on the spot, from your own content — and the moment it cannot, it hands the conversation to a human with the full history attached. Nobody starts over.
What it does
The difference that matters is not how well it talks. It is whether the customer leaves with an answer. The AI is given your real material — opening hours, prices, policies, product details — and answers from that, not from guesswork.
When a question falls outside what it knows, or the customer asks for a person, it stops trying. The conversation moves to your team with everything already said, so the customer never repeats themselves and your colleague never opens a blank screen.
It reads what you give it — pages, price lists, policies, opening hours — and answers from that. If the answer is not in there, it says so instead of inventing one.
Your colleague picks up mid-conversation and sees everything already said. No "can you explain that again", which is where most chat widgets lose the customer.
A local model handles the ordinary traffic, with a cloud model only as fallback. Conversations stay on your infrastructure, which keeps the GDPR conversation short.
Paste a line into your site and it is live. Nothing to host, no plugin, no rebuild — it works on a WordPress site and on hand-written HTML alike.
The handoff
The customer always knows whether they are speaking to the assistant or to a person. The transfer is marked in the conversation itself, not hidden in a status dot.
Do you deliver to Cluj, and what does it cost?
Yes — delivery to Cluj is €14 and takes 2 working days. Orders over €300 ship free.
I need 40 chairs in a custom colour for a hotel opening on the 3rd. Can you do that?
Hi, I have read the thread. Forty chairs in a custom colour by the 3rd is tight but possible — let me check the paint schedule and come back within the hour.
The customer repeated nothing. Maria started with the full history already in front of her.
Questions
The assistant says so plainly and takes a message with the contact details, instead of pretending someone is about to appear. The conversation lands in your inbox with the full history.
It answers from the material you give it. When the answer is not in there, it is told to say it does not know and offer a person — which is the behaviour that actually protects your reputation.
On your own server. A local model handles ordinary traffic and a cloud model is only a fallback, so customer messages are not routed through a third party by default.
One script tag on your site, then the work is in what you feed it: your pages, prices, policies and the answers you already type by hand every week. That part we do together during the free pilot.
It answers in the language the customer writes in, and we set the tone and vocabulary from your own material — so it sounds like your business rather than a generic assistant.
Next step
We start with the questions you already answer by hand every week, on a single page of your site, and you watch what it resolves before it goes anywhere near the whole thing.
Newsletter
No schedule and no filler — a few times a year, on what actually worked. One click to leave.
